Water heater went in the basement. SERVPRO came out and took care of drying out the basement. Guys were excellent in their customer service, promptness and execution of their duties. Jason, Anthony and Tim worked great as a team. There were a few more people that helped out on their team but I wish I could remember their names.

Jason and Leon came to our house and cleaned up a massive mess in the basement. They were life savers for me and my family. Their customer service was even better making us feel at ease with our issue. Thank you so much, Jason and Leon! 

SERVPRO of St George, Utah is the best. I had a water leak while on vacation, once found they were there on a Friday within 2 hours and worked all weekend and the last 3 weeks making sure we are ready to put things back together. Best customer service! 

Paul, James, Jason, and Brandon did a great job on our basement mold remediation! Completed job in a timely and professional manner. Would highly recommend!

Paul, Anthony, and James did such a wonderful job. Always timely, and took time to explain what was going on. Room looks great.

SERVPRO employees were thorough & hardworking, respectful and quick to respond to our call.

The team was responsive and very knowledgeable. The crew chiefs Paul & Brandon took time to explain what they were doing and any next steps. The techs James and Jagon were very professional while working in my home. I’d recommend this team for any needed repairs.

We were very happy with our experience! Paul, James, Brandon, Jason and Anthony were great and very helpful during this not so great experience. From start to finish they were informative, professional, and great guys. Hopefully we won't have to use them again, but if we do I would be confident that we will be taken care of.

Very professional and thorough. Paul and James’s were extremely knowledgeable and were quite verbal in the steps that were needed to get the issue resolved. They are quite a pleasure to work with and recommend them to anyone in the future. I’m grateful for all they provided.

Paul and James were prompt, courteous and the work was professionally done!  

 

Great response and communication from the team. Incredible and thorough effort. Paul, James, Jason and Brandon came in and we're very happy with the results.

Brandon and Jason did an excellent job! On time, professional, friendly, and knowledgeable. They went out of their way to make sure everything was done properly and that we were pleased. Thanks guys!!!

Paul, Chris and their crew provided a fast, efficient response to our flood clean up!  

 

Hi Chris, I wanted to be sure I sent you a quick note about your team.  I am sure you already know they kick butt at cleaning but I wanted to tell you how impressed I was with just their overall attitude and friendliness.  Not once did they seem frustrated with me if I interrupted them on the job to ask questions or wander through the house. In fact they were all a joy to have here. They even dealt with my big doofus dog with sweetness. I'm sure you know this could have been very traumatic for us but your team made everything OK in more ways than one. Big thank you to you and your team for responding so quickly to our call and for giving my house back in time for the New Year.  Hit me up for any other 5 star reviews anytime.

Thanks,

Crista and Grady (doofus)

Chris,

I just wanted to follow up with you and say that the work you and the team did is amazing. I appreciate everything getting done so quickly.

Specifically the guy doing the renovation was outstanding. He took care of our house as if it was his own and I can't praise him enough on the quality of work. I just wanted you to know. 

Thanks again for everything

"The Team did a great job and made sure that I knew everything that was going on.  Very knowledgeable!"

Message: We contacted SERVPRO the day our basement flooded due to a bad storm. Although, I know they had received many calls they came out the same day to start remediating the water damage. Throughout the week, the crew was diligent about checking for mold/humidity issues. We appreciate the customer service and the personable crew from SERVPRO. They made a bad experience a little better.
From 1-10, would they recommend us?: 10

Message: Chris and team were very nice and did an awesome job getting the smoke odor out of my daughter's car!
From 1-10, would they recommend us?: 10

"Thanks for letting me know Chris.  I want you to know your guys did a fantastic job and I really appreciate them coming out so quickly."

Chris, Thank you and your team for a complete and professional job of the water remediation at my house.

Message: We were very pleased with the process and all who helped were great during this difficult time. difficult time.
From 1-10, would they recommend us?: 10

Message: Chris really worked with me and was very flexible with the scheduling. Paul and Zach did a great job!
From 1-10, would they recommend us?: 10

"Hi Chris,

Thanks for your email.  We are pleased with the quality of work and service from you and your crew.  The plan looks good also.  Thanks!"

"Great job and the house odor was removed as they said it would. Great staff that was knowledgeable and friendly."

"SERVPRO responded within 60 minutes of my call with a full team in response to my basement flooding from a water heater failure.They verified complete remediation with moisture detection devices before winding down the effort. The experience with SERVPRO by far, the most efficient of all the contractors involved in my insurance claim."

"..excellent job cleaning my bathroom walls of mold."

Thank you Jamie

 Everyone at the office was a pleasure to work with and I am very satisfied with the information and service I received. I would definitely recommend  and/or utilize your branch again .

Highly Recommended! Very thorough, clean, polite, kind and professional. Paul and Zach were outstanding!

Thank you! You and your staff made this a pain free experience. I appreciate your professionalism and incredible attention to detail. 

We will certainly contact you if we have a need for SERVPRO in the future and I am happy to recommend you to friends, family, colleagues.

Thank you again for your expertise, quick responses, and efficiency in completing the job!

Kind regards,

Judi

"Thank you so much. I really appreciate your work." -Julia Fire damage to her kitchen. 

"Thank you also-

Erika did a great job!

Kristine" -Paint job restoring room after a electrical fire

Thanks Chris.  The Basement is much improved and your guys (Mike & Mike) were good guys.

My experience was very pleasant. I had extensive water damage both to ceiling and floor and they did an outstanding job. My insurance claim covered tons and the work that was performed was top notch. In my 2018 experience I was happy with the outcome - I would have them back any time to do additional work should I ever need it - they did a great Job.

Great job SERVPRO team!  I am glad that my basement was not as bad I thought.  Thanks for being honest and efficient!

Chris, Thanks for coming out so quickly to take a look at my attic!  I felt much better about the situation after we looked at it. Thanks for answering my questions...

They were prompt & courteous.  They were quick & did a great job.  I would have liked to have them on this job from beginning to end.

Hi Chris, 

We think you did an excellent job and were not intrusive at all... I would certainly recommend your company in the future.

Thanks,

Eileen

Thanks for your hard work.  Basement looks amazing!

Awesome.  Thank you.  I appreciate your flexibility on top of your teams demonstrated capabilities!

Dear Gentleman,

Thank you for your prompt and efficient service!  I appreciate your help with my basement.  You guys were great!

Sincerely,

Joy

Hi Chris

Thanks for reaching out.. we are discussing our short and mid term plans and will touch base in the next couple of days.

Thanks to you and your team for your work thus far - we’ve been quite pleased 

I called SERVPRO because I apparently had mold growing throughout my home for quite some time that I didn't notice. I called to have someone come out to inspect some discoloration in my bedroom that turned out to be mold and it was in more than just my bedroom. I scheduled a mold remediation and the crews got to work right away setting up plastic sheeting to contain their work areas to stop any spread of airborne mold spores once it had been disturbed. When they finally did begin to remove drywall they discovered a water intrusion that had been the source of where the mold was growing and it was very extensive. I want to thank SERVPRO for finding the cause and fixing my problem, I'm relieved to know the mold is gone and would recommend SERVPRO of North East Chester County for anyone else experiencing mold problems. 

I was having ceiling tiles in my basement replaced and the company that I hired found evidence of rodents nesting in my ceilings. The company said they could not continue until professionals came in to clean and sanitize the ceiling joists and ceiling tile tracks and they recommended I call SERVPRO. I was not disappointed, 2 crews came out and did a great job of covering all my furniture and carpets with plastic to keep them safe from falling rodent feces and continued to dispose of the old ceiling tiles and sanitize everything that may have come in contact with them. There were 3 men and one woman who were all extremely polite and communicative keeping me up to speed on their progress because it actually turned out to be a lot worse than previously expected. I'm happy to say they did a great job and I can rest easy knowing everything was properly cleaned, I even had them clean my air ducts and carpets after the fact and I would use them again in the future. 

I experienced a water loss underneath my kitchen sink that ran out into my kitchen and ruined my floor. I called SERVPRO of North East Chester County to come out and dry it up. Unfortunately the flooring would not dry without being removed so the guys had to do some demolition. Mike, Alex and Erika were out the day that I called and reassured me throughout the whole process that they would take care of everything. These guys were great, they did everything they said they would and more, including putting a new laminate floor down and it looks awesome. They did their work but I also really enjoyed our conversations for the time they were there, they were all really great people. I would recommend SERVPRO of North East Chester County any day to my family and friends, the crew was so nice and respectful.

Matt & Tom were out and like always, did a professional job.  Thank you again.

I would like to thank you all Chris- Matt and Tom for being so prompt and courteous. I had a much better experience with your office and will recommend you to my friends and family. 

These guys were great! The two technicians, Michael and Alex, got right to work on drying my bedroom ceiling after a roof leak. they were very polite and extra cautious about moving my valuables and protecting anything from getting ruined. I would recommend these guys to anyone, thank you SERVPRO! 

I called SERVPRO to clean up water that leaked through my roof and the crew was super quick to respond, even on Labor Day! They were respectful, fast and clean. Thank you SERVPRO! 

Our basement was flooded with 2 feet of water during a storm.  The crew came and cleaned our basement, got rid of of all our water damaged stuff and did an amazing and quick job of it.  They carted away so much stuff that was too heavy and water-logged for us to carry out of the basement.  They were polite, neat, professional and we are so grateful for their outstanding work.  One of the workers helped my husband clean out our gutter and probably saved him from falling off the ladder!!  Just can't say enough about the great job this crew did and how nice they were.  A pleasure to have in our home at a difficult time.  They checked the basement several times before leaving for humidity, etc.  Thanks and highly recommend this company.

Thank you so very much Chris.  I have told others about the work you did.  Continued success.  But I hope we don't have to use your company again LOL

"Thank you so much Chris!  Your guys are so nice and professional!"

"Chris and his team were par excellence of professionalism.  Chris was most courteous and responsive to our needs.  We were away from our home, and Chris stepped into my home without delay to start the remediation to our home.  We placed complete confidence in him.  He was in constant communication so we never worried about our home.  We thank Chris and his team for all their work, time, and caring so we may return to our home with no worries.  You are great!"

"Thank you Chris...and I do appreciate all of your hard work and professionalism in keeping us all in the loop while repairs were being completed.  You did an excellent job...and I'm happy to say that we received an offer on the property yesterday...again, my sincere thanks..."

Excellent.  It is a trying experience and the team is efficient and thoughtful.

They were a great company to deal with and I would definitely use them again.  They were very attentive with my needs and very efficient with the time frames.

Great team, kept us up to date with all phases...

Very Professional, Very Competent - Thank you!

The guys were very great! Very informative and especially polite and considerate about not being an inconvenience to us.

I was very impressed with the service of SERVPRO. They arrived as promised, investigated the problem and explained their findings. My situation was resolved within three days. They kept me informed and the best part was the final price, it was very responsible for the damage I had. Do not hesitate to contact them. I highly recommend them.

I hired SERVPRO of North East Chester County after my dishwasher flooded my kitchen and leaked into my basement. The guys were FANTASTIC! They came out on a late Saturday afternoon and got right to work, bringing fans and dehumidifiers to dry out the basement and the kitchen. They then took up the entire kitchen floor and second layer of flooring. They also moved the island in the kitchen to make sure everything was drying out! Mike, Chris, Matt and the rest of the guys were professional, patient (I had a million questions) and I felt very comfortable leaving the house open for them to come & go as they pleased. If you need the services of SERVPRO, I highly recommend them. They were the BEST!!!!

My experience with SERVPRO was very positive and expedient!! Those who came on the scene were knowledgeable and considerate in cleaning up the damage and making my living situation as comfortable as possible. Highly recommend this company.

We were completely satisfied with the work that was done.  We have dealt with a number of offices over the years with varying levels of satisfaction.  Now I know which office to call for a professional job!

Very professional organization.  Gave a great assessment and handled our office issues beautifully.  Cleaned up the space nicely when done.  Cost was very fair and reasonable.  Highly recommended!

I have been working with Mike, the owner, and Matt. Both men are professional, personable and a joy to work with. My dishwasher leaked water into my kitchen and basement. They came quickly and have been back every day since to adjust fans, take up flooring, clean the area and so much more. I couldn't ask for a better team!! They've made a bad situation bearable. I would recommend SERVPRO of North East Chester County in a heartbeat!!

Our residence had an electrical fire and the entire three floors of the home were filled with smoke. We called Chris at SERVPRO and his team responded quickly. They knew what processes to use to remove the smoke odors and they helped us go through the process of getting our home back in shape. His crew was professional and pleasant to work with. Thank You to Chris and his team.

You guys have been great!

Thank you for the quick clean-up so we could get back to business as usual!

Thank you for making our play room safe for the kids.

Nice to see a father/son team...thanks for the work!

Thanks to Matt and your office for taking care of this for us!

Thank you for fitting us into your schedule and for getting this estimate to us so quickly!

Thanks! It was nice meeting you! Thank you for responding so quickly yesterday.

Thank you again.  I will be sure to share your name and company with my family and friends... 

I was very impressed by the response time...thank you!

...I also talked to a woman I work with, and her basement flooded the same weekend and you guys were the ones who helped her clean it up!  Such a coincidence that all those times you came up here, you were helping her at the same time! Thanks again for your help!

SERVPRO did a great job and worked around our schedule.  Thank you.

It was really great working with you.  You have a great team!

Matt was very accommodating for my schedule and polite.  He cleaned up after each visit and the basement smells fresh and clean!

SERVPRO was great helping us dry out our basement - I didn't know where to start and they helped at every stage - Thank you!

Quick Response, Friendly, Flexible!

SERVPRO of North East Chester County was helpful for me.  They always answered my calls and even helped me repair some of my furniture.

They are fantastic!! They do a real professional job.  The techs are courteous and friendly.  The office staff is efficient and able to help you out with your insurance questions.

"Prompt service, extremely helpful, and answered all of my questions"

"Working with SERVPRO was excellent. They were very informative and always answered my questions."

Extremely courteous & knowledgeable!

"The team call members were thorough, professional, prompt, and fully informative!"